All estimates/quotes are based on our understanding of your requirements and as per given time-frame. Any changes to the functionality including micro-improvements, may attract additional costs accordingly. Make sure to clarify our understanding in a face to face meeting.
By accepting a quote, you agree to and accept the terms and conditions of Ficuslot Innovation Pvt Ltd. Acceptance can be verbal, by email, payment of Initiation, signing a quote.
Clients to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.
Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by Ficuslot Innovation.
Any delays at client’s end, may delay the project and proposed timeframes and may incur additional costs.
Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.
Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will Ficuslot Innovation be liable for any delays caused by change in the project brief.
Website/application content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe.
Please note that at any stage during the project, stalling of the project for over two calendar months will incur Rs. 3000/week administration costs. Furthermore, it may increase the previously approved estimates. If you require the project to be put on hold, please advise us in writing in advance. To put the project on hold without incurring additional charges, we will need the account to be up to date based on the work done. Further details can be discussed if such a situation arises.
The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.
Domain registration/renewal etc, charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client.
The Client shall pay Ficuslot Innovation 60% of the agreed development fee upon acceptance of the quotation unless otherwise agreed. Upon completion and delivery of the Final Version Ficuslot Innovation shall issue an invoice for the balance. The Client shall pay Ficuslot Innovation the balance of the Fees including the Maintenance Fees within 14 days of receipt of a valid invoice in consideration of the supply to it of the Package, the Maintenance Services and the full right to resell the products provided that the Fees are paid to Ficuslot Innovation. Full and Final payment is required to host website on client’s hosting server.
Ficuslot Innovation shall be entitled to immediately restrict, suspend or terminate without notice, the Client's access to and use of the Website upon breach of any part this agreement whatsoever including without limitation the non-payment of any sums as and when they fall due until payment is made in full.
If the Client cancels an order at any time prior to final delivery Ficuslot Innovation shall be entitled to its reasonable losses and expenses incurred to the date of cancellation.
In case you have any issues with the product, the same should be reported during the demo period during business hours. No refund requests will be entertained after order confirmation and the invoice being sent.
All digital marketing/strategy packages are for a minimum of 6 months period. Client needs to pay 6 months of charges if they are terminating in between because of their own reason. Thereafter, cancel anytime with clear one month email notice.
If there is a monthly payment for digital marketing client needs to pay by the 1st of every month in advance.
Packages are designed with keeping in mind Digital Marketing/Strategy requirements of our clients. There are specific man-hours allocated each month and any unused man-hours are not rolled over to the next month. No third party software’s or marketing expenses are included.
There are absolutely no refunds for any fees related to the digital marketing/strategy package.